Shipping policy

At STEPHEN TODD, we prioritize fast, safe, and transparent shipping for all our premium New Zealand seafood products. To ensure you receive fresh, high-quality seafood in perfect condition, we have formulated the following shipping and delivery policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, our team will carefully sort, package, and inspect every item before shipment to shorten your waiting time and ensure timely delivery.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Our standard international shipping generally takes 7–14 business days for delivery. The actual transit time may slightly vary depending on your destination country, local logistics efficiency, and seasonal factors. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, bringing you a transparent and worry-free shopping experience.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the recipient. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized, high-strength, shockproof and fresh-keeping packaging materials for all orders. Our professional packaging can effectively protect products from extrusion, damage, and temperature changes during long-distance transportation, locking in the freshness of New Zealand seafood. For high-value orders, we provide optional shipping insurance at checkout to fully protect your purchase rights and interests.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon delivery. If you receive goods with damaged packaging, leakage, or severe deformation, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality defects or problems after signing for the order, please submit a detailed inquiry with relevant photos or videos to our support team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including replacement, return or compensation.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, packaging, or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries promptly and solve your problems efficiently.
STEPHEN TODD is committed to optimizing our logistics and shipping system, to deliver fresh, authentic New Zealand seafood and a reliable shopping experience to every global customer.