Contact Us

Have any questions about our seafood products, wholesale pricing, shipping policies, or order customization? We’re always here to help! Feel free to reach out to us via the following contact methods, and our professional support team will reply to your inquiry as soon as possible.
Our Contact Information
Brand Name: STEPHEN TODD
Phone Number: +64 27 620 8935
Email Address: support@tephhub.shop
Physical Address: 53 Welcome Bay Road, Welcome Bay, Tauranga 3112, New Zealand
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (NZ Local Time)
We respond to all email and message inquiries within 24 working hours. For urgent order and product consultation, please contact us directly by phone.
Frequently Asked Service Scope
- Product consultation & seafood customization
- Wholesale & bulk order cooperation
- Shipping & delivery inquiry
- Order after-sales & problem solving
- Long-term partnership & business negotiation
We look forward to cooperating with you and bringing premium New Zealand seafood to your business and life!

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.